Tesla Reviews
Based on 18 customer reviews and online research, tesla.com has a consumer rating of 3.6 out of 5 stars, indicating that most customers are generally satisfied with Tesla.
5 Stars(9)
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2 Stars(1)
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1 Star(5)
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How would you rate Tesla?
Top Reviews
Just picked up my Model S. Amazing car to drive but customer service an absolute shocker.
The service from my first sales call to receiving the car and post collection has been diabolical. I have left numerous phone calls and emails all of which have gone unanswered.
Four issues which need dealing with (1) Crack on small passenger window(they did call me on my way to collect it to let me know) (2) Passenger wheel has been kerbed and scuffed(I had to point that out to them) (3) Some welding on the back interior hatch looks like something i would have botched( I have sent a picture and waiting for a response) (4) Passenger headrest is scuffed.
One week on and i am still waiting for them to communicate with me.
All in all a miserable and underwhelming customer experience especially when you consider the cost of them.
We were excited to buy our new Tesla (2020 Model 3). However, when we went to pick it up (drove 45 minutes), we waited over two hours before they told us that the car wasn’t there. We then had to wait five days before it arrived. We purchased an adapter to allow the car to charge faster. The sales person there insisted that it was the right one. However, it did not fit the receptacle and found out on the web that we needed a different one. We tried calling Tesla to find out how we could exchange the adapter, but it was nearly impossible to get through to someone. We finally got someone on the phone and two people assured us that if we take it back to the place where we picked up the car and purchased the adapter, they would reimburse us. So we drove another 45 minutes merely to find out that they would not refund us for the adapter. The sales person there recommended that we sell it on Ebay. So not only was it frustrating getting a hold of customer service, but we were also lied to. Our general experience is that after the sale of the car, Tesla no longer cares about its customers. It is nearly impossible to get an answer from them for any service. Employees are misinformed and not helpful. We recommended Tesla to friends but after our customer service debacle they are changing their minds and are now considering competitive EVs that are slowly gaining ground on Tesla.
Customer Reviews (18)
Love Tesla & Elon Musk
Love Tesla and Elon Musk, but they need to improve support service, especially for their car division. People spend a lot of Money on Tesla cars and deserve good customer support.
Brand new car is in the shop for a 3rd time in a month...
A few business lease queries were answered promptly and succinctly by the Glasgow team after hours.
We were excited to buy our new Tesla (2020 Model 3). However, when we went to pick it up (drove 45 minutes), we waited over two hours before they told us that the car wasn’t there. We then had to wait five days before it arrived. We purchased an adapter to allow the car to charge faster. The sales person there insisted that it was the right one. However, it did not fit the receptacle and found out on the web that we needed a different one. We tried calling Tesla to find out how we could exchange the adapter, but it was nearly impossible to get through to someone. We finally got someone on the phone and two people assured us that if we take it back to the place where we picked up the car and purchased the adapter, they would reimburse us. So we drove another 45 minutes merely to find out that they would not refund us for the adapter. The sales person there recommended that we sell it on Ebay. So not only was it frustrating getting a hold of customer service, but we were also lied to. Our general experience is that after the sale of the car, Tesla no longer cares about its customers. It is nearly impossible to get an answer from them for any service. Employees are misinformed and not helpful. We recommended Tesla to friends but after our customer service debacle they are changing their minds and are now considering competitive EVs that are slowly gaining ground on Tesla.
Hope I can buy one some day.
To Mars, and electric vhicles for all!
fault after fault from delivery, drove through a puddle and it burnt out, you'd think id ditched it in a lake the way they went on, it was 4 inches of water, took 6 weeks to fix, the came back with panel not clipped back, a USB stick in the drinks holder, they fitted the glove box back and forgot to refit the socket so just shoved the stick there, charger lead went missing seats move over night on ther own, just very poor
Love my model S so much, the acceleration and range are beyond anything else in the marketplace right now. So impressed with the technology and the autonomous driving. Well worth the investment
7 months and still waiting for my solar panels. Everything with this company is late and never really lives up to the hype. My tesla suv has been nothing but a headache that I waited 4 months for. Its more high maintenance than a crazy girlfriend with none of the perks. Come on tesla, when will you guys figure out how to build things and keep commitments?
I was treated like a number. Nobody cared about me being a person. I was lied to in order to make the purchase. It may have just been my experience but I was not told the truth about my trade in. They then surprised me with a 2000 dollar bill. I would have sold my car to carmax had I known that they would don this. I am very disappointed.
I was excited to get my car. Now I am just very disappointed I was lied to. I took lyfts and ubers to only drive less than 1k miles I was promised my estimate was good for.
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